Sparrow Health System’s mission, from the very beginning, has been to improve the health of the people in our communities by providing quality, compassionate care to everyone, every time. We strive to fulfill this mission regardless of a Patient's ability to pay.

Sparrow offers several ways for Patients to resolve their outstanding balances at Sparrow. They include:

  • Interest-free monthly payment plans
  • On-line bill payment options
  • Help from Sparrow Financial Assistance Specialists in identifying eligibility for Medicare, Medicaid, public insurance programs, or other coverage options.  See our Healthcare Coverage page for more information.
  • Sparrow Financial Assistance Program

For more information on these options, please call the number on your billing statement or 517.364.7999.

Sparrow's detailed Patient Collections Policy can be viewed here.

Financial Assistance Plan Summary

Sparrow Health System, in accordance with Section 501(r) of the Patient Protection and Affordable Care Act of 2010 has established a Financial Assistance Policy.

Patients and/or Responsible Parties with balances owed to Sparrow Health System may be eligible for Financial Assistance based on a combination of family size and household income as compared to United States Federal Poverty Guidelines. Uninsured patients will qualify for either free care or discounted care. Insured patients may qualify for discounts on their deductible, coinsurance or copays owed.

Sparrow Health System will make reasonable efforts to determine a party’s eligibility for Financial Assistance before attempting any Extraordinary Collection Actions.

The complete Financial Assistance policy and application can be viewed here:

Financial Assistance Policy

Financial Assistance Application

Individuals can also request a copy of the policy and an application from Sparrow Patient Financial Services.
By phone at:
517.364.7999

In Person at:
3301 E. Michigan Ave., Suite A
Lansing, MI 48912

Final review

The completed Financial Information Request Form can be returned via mail or in person to:
Sparrow Health System
Attn: PFS/FAP
3301 E. Michigan Ave., Suite A
Lansing, MI 48912

The office is located at 3301 E. Michigan Ave., next to Dunham's. 

After receiving this information, a final determination will be communicated to you regarding your application.

If you have questions or need further assistance, please feel free to contact Patient Financial Services at 517.364.7999 during our business hours: Monday-Friday, 8:30 a.m. to 4:30 p.m.