At Sparrow Hospital, we aim high. Our vision is to be recognized as a national leader in quality and patient experience — which includes everything from offering the most advanced medical treatments to building all-private patient rooms in our Sparrow Tower.

The patient experience includes more than just what goes on inside the hospital — and to ensure you have the most comfortable experience at Sparrow Hospital as a patient or guest, we offer the services of Sparrow Personal Assistants (SPA). Whether it’s business services such as faxing or arranging a hotel reservation, assistance is just one call away.

Free Sparrow Hospital Concierge Services for Patients and Guests

Call us at 517.364.4SPA (364.4772) or e-mail us at You can also visit the SPA office, which is located in the lobby of the Sparrow Hospital. Hours are Monday, Tuesday, Thursday, and Friday 7:30 a.m. – 4 p.m. (closed 11:30 a.m. - 12 p.m. for lunch); Wednesday 7:30 a.m. - 11:30 a.m. Sparrow St. Lawrence campus patients and guests can access SPA services by calling our office.

Services for patients and guests

Business Services (fees may apply for some services)

copy, fax, mailing, shipping, stamps

Gift Cards and Movie Tickets for Purchase

assorted gift cards, movie tickets

Hotel Rates/Reservations

Special Sparrow rates available for patients/guests and reservations can be made

Local Information/Resources

attractions, community resources, dining, directions

Personal Services for Purchase

dry cleaning, fee-based errand running, laundry

Sparrow Information/Resources

answers to any Sparrow-related questions

Transportation Arrangements for Purchase

CATA tokens/passes/routes, limousine, taxi