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Personal Training
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Membership Frequently Asked Questions Welcome to the Michigan Athletic Club, a division of Sparrow Health System. The MAC is the only hospital-based health club in mid-Michigan and is rated year after year as the best health club in Lansing. Membership at the MAC is a daily invitation to live well. Whatever your age or fitness goals, you’ll find a comforting home for both body and spirit at the MAC. You also will find that every part of the MAC experience — from our world-class exercise facilities to our great youth programs and fabulous restaurant — is differentiated by our commitment to creativity and service. With more than 276,000 square feet of space, including Michigan’s longest indoor track, 16 tennis courts, three full-court basketball courts, four swimming pools, and a 200-foot outdoor giant water slide, the MAC offers you more choices in sports activities, equipment, training programs and exercise classes than any club in Michigan. You can take a walk around the track, use one of our many exercise machines, take a class from a Pilates or Yoga instructor, or you can just relax in one of our luxurious whirlpools, saunas or steam rooms. When is the club open? Weekdays 5 am-10 pm
What is the best way to learn about all of the services available at the MAC? As a new member, you are invited to attend a monthly orientation to familiarize youself with the club and meet our staff. This orientation also is a great way for you to meet other new members, sample some complimentary hors d’oeuvres and get all of your questions answered. You will receive the orientation schedule when joining; please let the Membership Office know if you are unable to attend. How do I check in at the MAC? Upon joining, you will receive a MAC membership card, which you need to present each time you enter the club. If for some reason your card becomes lost or damaged, the Membership Office will issue you a new card. There is a $10 charge for replacing a membership card. How can I check out fitness equipment? Most equipment you need (bands, balls, mats, etc) is available within the MAC free of charge. Basketballs, volleyballs and wallyball equipment are available at the Service Desk by leaving your membership card. Tennis, squash and racquetball equipment are available for a nominal rental fee. May I bring guests to the club? The MAC welcomes guests at the club and wants to make sure that each guest experience is exceptional. Members can register their guest(s) and pay the guest fee at the Service Desk. When sponsoring a guest, the member must remain in the club during the entire visit. Each guest is limited to three visits within a three-month period. Guests interested in joining the MAC are encouraged to speak to an associate in our Membership Office, who will be happy to provide a complimentary tour and workout. Guest Fees
How do I find my way around the club? Maps of the MAC are available at the Concierge Desk. Our staff is always ready to assist you in finding your way to a program or area of the club. What do I wear when I am at the MAC? The MAC is a family friendly, casual club, so wear what makes you feel comfortable. Footwear and shirts are required in all areas outside the locker rooms and pool areas. Sandals or water shoes are recommended in wet areas for safety and sanitary reasons. Please wear protective eyewear on the racquetball courts. Black-marking shoes are prohibited on the courts. If you forgot something you need, our ProShop is stocked with high-quality, reasonably priced, MAC merchandise for your convenience. How do I get a locker? Full-length lockers are available to all members for a nominal monthly fee. To sign up for a locker, please visit or contact the Business Office at 364.8804. Because of the demand for lockers, you may be placed on a waiting list. Half lockers are available for one-day use. To check out a temporary lock for the day, please visit our Service Desk. How do I sign up for a class? The MAC Concierge can provide you with complete information on all classes offered at the MAC, and register you for a class when needed. How do I reserve a tennis, racquetball, squash or handball court? Because of the high demand for courts, members must personally reserve courts and may do so in their name only. Members may reserve only one court (tennis, racquetball, etc.) at a time. There is no fee for tennis reservations made within two days; however, a $5 advance reservation fee is charged for court reservations made three or more days in advance. Squash, racquetball and handball court reservations can be made up to three days in advance with no advance reservation fee. Contact the MAC Concierge for more information. How do I work with a personal trainer? Our certified personal trainers are available to design a practical, personalized step-by-step program to meet your individual goals. How can I purchase food, clothing and services at the MAC? You can charge any food, class registration fees, or services received at the MAC on your member account. For your security, present your membership card when charging any item, and sign for the charge. Are there any restrictions at the Club? The MAC prides itself on providing each and every member with superior service and exceptional courtesy. In order for the MAC experience to be enjoyed by all, we ask members to do the following:
What about children at the MAC? The MAC is a family friendly club and welcomes all members to enjoy our facilities as a family. The MAC extends full membership privileges to adults and young adults over the age of 13. For their safety, children under 12 should be under the direct supervision of an adult member or enrolled in a program with supervising staff. Please see our Concierge Desk to learn about the variety of Youth & Family programs and services available at the MAC. How do I find information about class schedules, news and events? The MAC offers several ways for you to access information. Our internet address is www.themac.org. We also publish a monthly newsletter that highlights new club programs and features our members. You also can contact the Concierge Desk for information at 364.8800 or visit the Membership Office. How will I be billed? You will receive a statement for your monthly dues at the beginning of each month. The bill will include any charges from the previous month and your monthly membership fee for the current month. Your payment is due by the 24th of each month. You can pay your bill via mail or at the Concierge or Service Desk. For your convenience, electronic fund transfer also is available. A late fee of $18 is assessed on all overdue accounts. If you have any questions regarding your bill, please stop by the Business Office for details. As a special bonus, if you prepay your membership account for 12 months, you will receive your 13th month free. Who do I talk to about my account? You can add associates to your account, check your account, or make changes to your account in the Membership Office or Business Office. Who do I talk with if I have a question, concern or suggestion? The MAC staff is committed to excellence in club service and always interested in hearing your suggestions, comments or concerns. We encourage you to talk with a staff member, the concierge, or any of our managers. If you would be more comfortable putting your compliment or suggestion in writing, Dear MAC comment cards are available at the Service Desk, or e-mail us at dearmac@themac.org. Welcome, and please let us know how we can make your experience at the MAC the best part of your day! Please call our Membership Office for more information 517.364.8888 or Click here to request more information.
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 Benefits of Membership
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