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In today's high-pressure, fast-paced world, problems are inevitable. And when personal problems become severe, they tend to surface in the workplace, taking the form of absenteeism, accidents, poor workmanship, tardiness, apathy, hostility and low morale.
CARES-EAP has been providing Employee Assistance Program (EAP) services throughout the United States since 1980. As one of the region's leading healthcare providers, Sparrow offers companies an unmatched combination of skill, experience, accessibility and economy. Depending on your company's needs and preferences, EAP services can be customized to include any or all of the following:
CARES-EAP Services Provided at No Additional Cost
- Assessment by MSW/MA level therapist with extensive mental health background
- Up to 8 counseling sessions per household per calendar year
- Referrals to professionals who accept the employee's insurance carrier or provide cost-effective behavioral health services
- 24-hour availability. During non-business hours our answering service will contact an on-call therapist to provide immediate assistance with emergencies
- Availability of appointments during evening hours
- Located in Lansing to provide immediate accessibility
- As part of the Sparrow Health System, access to multiple services and providers is readily available
- Supervisor/Union training sessions focusing on when and how to make an EAP referral
- Training sessions acquainting employees with the EAP
- Consultation in dealing with troubled employees or handling difficult situations. The EAP is readily available for telephone or worksite consultations.
- Training sessions on a variety of work-related topics
- Critical incident stress debriefing sessions and related printed materials
- Job Performance Program
- Case management
- Substance Abuse Professional (SAP) services as outlined by Department of Transportation
- Promotional items such as posters, check stuffers, etc.
- Participation in benefit/safety fairs
- Quarterly utilization reviews
- Flexible billing system
- Monthly copies of Frontline Supervisor newsletter
Confidential Problem Assessment
- Employees and their households can turn to CARES at any time for professional and confidential help.
- Appointments are available at a variety of times to accommodate most schedules.
- For urgent situations, crisis intervention services are available days, evenings and weekends.
Short-Term Counseling & Referrals
- The majority of issues are resolved by EAP counselors through short-term counseling sessions.
- These services are completely confidential and provided at no cost to the employee.
- If indicated, the counselor will refer an employee or family member to the most appropriate or cost-effective treatment option.
Professional Consultation
A manager, supervisor, or Union representative may need help in dealing with a troubled employee or handling a difficult situation. In such cases, the EAP is readily available for telephone or worksite consultations.
Program Design & Development
- An EAP professional works directly with employers and organized bargaining units to develop policies and
procedures that align your company's specific goals and practices.
- EAP consultants also are available to help develop policies for establishing a drug-free workplace and handling substance abuse violations on the job.
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