Patient/Client Bill of Rights

As an individual receiving home health care services, let it be known and understood that you have the following rights:

1. To select those who provide your home care services.
2. To be provided with legitimate identification by any person or persons who enters your residence to provide home care services for you.
3. To receive the appropriate or prescribed service in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference or physical or mental handicap.
4. To be dealt with and treated with friendliness, courtesy and respect by each and every individual representing the company who provides treatment or services for you, and be free from neglect or abuse be it physical or mental.
5. To assist in the development and planning of your health care program that is designed to satisfy, as best as possible, your current needs.
6. To be provided with adequate information from which you can give your informed consent for the commencement of service, the continuation of service, the transfer of service to another health care provider, or the termination of service.
7. To express concerns or grievances or recommend modifications to your home care service without fear of discrimination or reprisal.
8. To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, and risks of treatment.
9. To receive treatment and services within the scope of your health care plan, promptly and professionally, while being fully informed as to company policies, procedures, and charges.
10. To refuse treatment, within the boundaries set by law, and receive professional information relative to the ramifications or consequences that will or may result due to such refusal.
11. To request and receive data regarding treatment or services or costs thereof privately and with confidentiality.
12. To request and receive the opportunity to examine or review your medical records.
13. To formulate and have honored by all health care personnel an advance directive such as a Living Will or a Durable Power of Attorney for Health Care.
14. To expect that all information received by this organization shall be kept confidential and shall not be released without written consent.
15. To be involved, as appropriate, in discussions and resolutions of conflicts and ethical issues related to your care.
16. To be informed of any experimental or investigational studies that are involved in your care, and be provided the right to refuse any such activity.
17. To be promptly informed if the prescribed care or services are not within the scope, mission, or philosophy of the organization and therefore be provided with transfer assistance to an appropriate care or service organization.
18. To have your privacy and your property respected at all times.