Sparrow Health System: Sparrow Regional Medical Supply

Sparrow Regional Medical Supply has developed and implemented a quality management system to better satisfy the needs of its customers and to improve the services provided. The quality system complies with the international standards ISO 9001 and the current JCAHO standards.

ISO 9002

Our Quality Policy

"Helping the people of Mid-Michigan gain recovery, independence and comfort at home by providing home medical equipment and supplies through professional and caring associates."

Sparrow Regional Medical Supply meets JCAHO requirements and guidelines

This quality policy was chosen for its simplicity and ability to target customer satisfaction as an overall goal of SRMS. The quality policy is a good representation of SRMS' commitment to comply with the requirements of the quality system and our desire to foster an environment of continual improvement in order to support our policy.

Quality Objectives
The following quality objectives are designed to support the quality policy through their establishment within all functions and levels of SRMS, as well as their measurability.

Meet JCAHO requirements and data collection guidelines

Assure that correct information flows from one department to the next

Improve internal and external communication

Improve customer satisfaction in the following areas:

Adequate explanation of customer financial responsbilities for service and/or equipment
Adequeate explanation customer rights and responsibilities

Medicare Standards
The Health Care Financing Administration (HCFA) provides health insurance for over 74 million Americans through Medicare, Medicaid and SCHIP. HCFA regulates Durable Medical Equipment suppliers and provides standards that every Medicare Durable Medicare Supplier must meet in order to obtain and retain their billing privileges. An abbreviated list of these standards can be viewed by clicking here.

Last modified on: 1/4/2006 11:51:22 AM