Physicians Health Plan
"I love helping people," says Tracy Trumble. "I'm always helping people."
She oversees the Customer Service Center at PHP and that means sometimes dealing with as many as 30 urgent situations a day, whether it's a customer concern about healthcare coverage or a Physician's office with a question.
Through it all, Trumble says, she remains focused on the fact that for each caller, no matter how big or how small the issue, it's important to treat that person at that moment. "I look at every case from that person's perspective. I try to help in any way I can."
Trumble empathizes with callers who need help – she says often she'd make the same call as they are.
The satisfaction comes from helping people and those "who take the time to say, ‘I appreciate you.'"