Sparrow Mobile Access

Stay connected with Sparrow

Sparrow is now making it easy for you to connect to your email account with your personal smartphone or tablet! 

Before getting started, please be aware that for security purposes, you will only be able to access your Sparrow email on devices that use one of the operating systems listed below.  

  • iOS (iPhone/iPad) - 7.0 or later
  • Android - 4.0 or later
  • Windows Phone 8.1

 

Get Started

If you have not yet submitted a request to access your Sparrow email on your mobile device, click the "Request access for my device" link below to get started. If you have already requested access, and have received an email verifying that your request has been fulfilled, click the "Complete device registration" link. 

Mobile OS Version Help

Follow the applicable instructions below to determine which mobile operating system version is currently running on your device. 

Apple iOS

  1. From the Home screen, select Settings
  2. Select the General category
  3. Select the About option
  4. Scroll to the Version number

Android

  1. From the Home screen, press the Menu button and select Settings
  2. On the Settings screen, scroll down and select About Phone
  3. On the About Phone screen, scroll down to find the Android Version

Frequently Asked Questions

What is Sparrow Mobile Access?

Through Sparrow Mobile Access, you can gain access to your Sparrow email accounts on your personally owned mobile devices. ASCOM phones, pagers, radios, and other Sparrow-owned devices are not included.

Accessing Sparrow email on a personal mobile device

What is MobileIron or Mobile Device Management (MDM)?

MDM or Mobile Device Management software secures, monitors, manages and supports mobile devices deployed across mobile operators, service providers and enterprises.

How do I get Sparrow email on my personal device?

To get started visit sparrow.org/mobileaccess and follow the instructions provided to request access.

Which devices are supported?

iOS v4.0 or later and Android 3.0 (Honeycomb) or later

Why is there a minimum requirement for Operating Systems (OS) on phones and tablets? 

Security considerations require full-device encryption. Full-device encryption is only available on specific OS systems. 

Is there a cost for this service?

There is no cost to access Sparrow email. Android devices require a separate application called TouchDown that is available in the Google Play Store. There is a cost for TouchDown, which is to be paid by the end-user.

Personal Device Security

What if my personal device is lost or stolen?

If your mobile device is lost or stolen it must be reported to the Sparrow Help Desk immediately by calling 517.364.HELP (517.364.4357). The Help Desk will inform the Sparrow IT Security department and all steps will be taken to assist in finding your device or wipe your device to factory settings in the event your phone has been stolen.

Under what conditions would my device be wiped to factory settings?

The following conditions will require your device to be wiped to factory settings, which includes deleting all personal information stored on the phone: 

  • If your device is lost or stolen 
  • When employment with the health system is severed or terminated
  • If you get a new mobile device, the old device will be wiped to factory settings

What information can be accessed off my personal device by Sparrow IT Security administrators?

Sparrow IT Security administrator may access information on your device, including a list of installed apps or accounts. When required for security purposes, the Sparrow IT Security administrator can also make changes on your device, including adding/removing accounts or remotely erasing data. No personal information can be accessed by the Sparrow IT Security administrator, including texts, voicemail, photos, or photo messages.

General Information

Who can I contact for more information?

For more information, please email byod@sparrow.org