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The Convenience of an E-Visit

An E-Visit is a convenient way to contact a Sparrow provider for common, non-urgent medical conditions. Symptom-Specific E-Visits are for acute-care conditions that require medical decision-making by a provider. E-Visits are similar to the types of visits you would see in an urgent care or primary care office. Our providers will review the E-Visit submission and send a treatment plan, via the MySparrow patient portal messaging system.

E-Visit Patient Instructions Using a Computer

To learn more about how to submit an E-Visit through MySparrow using a desktop computer, download the helpful PDF guide.

E-Visit Patient Instructions Using a Smartphone

To learn more about how to submit an E-Visit through MySparrow using a smartphone, download the helpful PDF guide.

E-Visit Frequently Asked Questions

What conditions can be treated by an E-Visit?

Sparrow Symptom-Specific E-Visits are available for a wide range of symptoms and conditions. Including:

  • Cough, flu or COVID-19 like symptoms
  • Sinus issues
  • Red-eye
  • Diarrhea
  • Insect bites and stings
  • Head lice
  • Rash
  • Painful urination
  • Vaginal discharge or irritation
Who can submit an E-Visit?

E-Visits are available for all established (having received care in the last 24 months) Sparrow patients with a MySparrow patient portal account. A parent or guardian must submit pediatric E-Visits with proxy access.

How do I request an E-Visit?
  1. Log in to your patient portal account at
  2. Select Menu
  3. Select the ‘Ask a Question’ option under Communication
  4. Select ‘Symptom-Specific E-Visit’ 
  5. Answer a few short questions about your health
  6. Receive a written response from a Sparrow provider via your MySparrow patient portal
When are E-Visit services available?

The patient may request an E-Visit anytime, but providers will normally respond within regular business hours.

When will I receive a response after I submit an E-Visit?

Our provider response time goal is typically one business day. If the patient submits their request before noon on a business day, they can expect a response on the same day. If the patient submits their request on a weekend or business day afternoon, they can expect a response by the end of the next business day.

How much does an E-Visit cost?

Your insurance may fully cover an E-Visit. You may verify whether you have coverage for E-Visits by calling your insurance company and asking if the following billing code is covered: 99421. If your insurance does not cover a symptom-specific E-Visit, you will be charged $30.

Will I be charged if I am not able to be treated by an E-Visit?

You will not be charged for the E-Visit if the Sparrow provider determines that an E-Visit is inappropriate for your condition. You will be directed to schedule an In-Person or Video Visit instead.

Will I receive a phone call when I submit an E-Visit?

No, a Sparrow provider will send you a written treatment plan via your MySparrow patient portal.

What is a written treatment plan?

A written treatment plan is a unique message sent from a Sparrow provider to your MySparrow patient portal. A written treatment plan may include:         

  • Advice on how to treat your common, non-urgent health condition at home
  • Prescriptions (as needed)
  • Recommendations to avoid public settings like work or school (as needed)
  • Suggestions for over-the-counter medications (as needed)
Will I receive a prescription when I submit an E-Visit?

You will receive a prescription if the Sparrow provider finds that it is medically necessary. Sometimes, it may be suggested that you take a medication that does not need to be prescribed.

Where will my prescription be sent?

You will select which pharmacy you would like your prescription to be sent to when completing the E-Visit.