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The Convenience of an E-Visit

An E-Visit is a convenient way to contact a Sparrow provider for common, non-urgent medical conditions. Symptom-Specific E-Visits are for acute-care conditions that require medical decision-making by a provider. E-Visits are similar to the types of visits you would see in an urgent care or primary care office but can also be used for specialty consults and medical advice questions. Our providers will review the E-Visit submission and send a treatment plan, via the MySparrow patient portal messaging system. Note that not all Sparrow providers participate with E-Visits. Please call your physician’s office to receive care if your provider is not participating.

E-Visit Patient Instructions Using a Computer

To learn more about how to submit an E-Visit through MySparrow using a desktop computer, download the helpful PDF guide.

E-Visit Patient Instructions Using a Smartphone

To learn more about how to submit an E-Visit through MySparrow using a smartphone, download the helpful PDF guide.

E-Visit Frequently Asked Questions

When and why would you use an E-Visit?


An E-Visit would be used to ask a question or consult through the MySparrow Portal with your primary care physician or specialist. Please submit a General Office Message if your condition does not fit into one of the following minor acute conditions or our Specialty Care E-Visits.

Minor acute conditions include:

  • Cough, flu, or COVID-19-like symptoms
  • Sinus issues
  • Red-eye
  • Diarrhea
  • Insect bites and stings
  • Head lice
  • Rash
  • Painful urination

Specialty Care E-Visits are available for the following Specialties:

  • Sparrow Diabetes & Endocrinology
  • Sparrow Carson City OB/GYN
Who can submit an E-Visit?

E-Visits are available for all established patients with a MySparrow portal account. For patients under the age of 18, the E-Visit must be submitted by a parent or guardian with proxy access to the patient's MySparrow portal account.

What is the expected response time for an E-Visit?

A provider's response time goal for an E-Visit is typically two business days.

When are E-Visit services available?

You may request an E-Visit anytime. Providers typically respond within regular business hours.

Are medications prescribed during an E-Visit?

A provider can prescribe medications if it is medically necessary.

Where will your prescription be sent?

You will select which pharmacy you would like your prescription to be sent to when completing eCheck-in.

How do you request an E-Visit?
  1. You will log into your portal account at:
  2. Select Menu
  3. Select E-Visit
  4. You will answer a few short questions about your health and complete eCheck-in.
  5. You will receive a written response from a Sparrow Provider via your MySparrow patient portal.
How much does an E-Visit cost?

Health insurance may fully cover an E-Visit. You are encouraged to verify if an E-Visit is covered under your plan by calling your insurance company and asking if the following billing codes are covered: 99421, 99422, 99423. If your insurance does not cover an E-Visit, you will be charged $30-$80 based on the time a provider spends on the E-Visit.

Will you be charged if you are not able to be treated by an E-Visit?

You will not be charged for the E-Visit if the Sparrow provider determines that an E-Visit is inappropriate for your condition. You will be directed to schedule an In-person, Video or Telephone Visit instead.

Will a caregiver need to call after you submit an E-Visit?

No, a Sparrow provider will send you a written treatment plan via your MySparrow patient portal.

What is a written treatment plan?

A written treatment plan is a unique message sent to you from a Sparrow provider through the MySparrow portal. A written treatment plan may include:

  • Advice on how to treat the your common, non-urgent health condition at home
  • Prescriptions or suggestions for over-the-counter medications (as needed)
  • A written response to your question
  • Recommendations to avoid public settings like work or school (as needed)