The Convenience of an E-Visit
An E-Visit is a convenient way to contact a Sparrow provider for common, non-urgent medical conditions. Symptom-Specific E-Visits are for acute-care conditions that require medical decision-making by a provider. E-Visits are similar to the types of visits you would see in an urgent care or primary care office. Our providers will review the E-Visit submission and send a treatment plan, via the MySparrow patient portal messaging system.
E-Visit Patient Instructions Using a Computer
To learn more about how to submit an E-Visit through MySparrow using a desktop computer, download the helpful PDF guide.
E-Visit Patient Instructions Using a Smartphone
To learn more about how to submit an E-Visit through MySparrow using a smartphone, download the helpful PDF guide.
E-Visit Frequently Asked Questions
Sparrow Symptom-Specific E-Visits are available for a wide range of symptoms and conditions. Including:
- Cough, flu or COVID-19 like symptoms
- Sinus issues
- Insect bites and stings
- Head lice
- Painful urination
- Vaginal discharge or irritation
E-Visits are available for all established (having received care in the last 24 months) Sparrow patients with a MySparrow patient portal account. A parent or guardian must submit pediatric E-Visits with proxy access.
- Log in to your patient portal account at MyChart.sparrow.org
- Select Menu
- Select the ‘Ask a Question’ option under Communication
- Select ‘Symptom-Specific E-Visit’
- Answer a few short questions about your health
- Receive a written response from a Sparrow provider via your MySparrow patient portal
The patient may request an E-Visit anytime, but providers will normally respond within regular business hours.
Our provider response time goal is typically one business day. If the patient submits their request before noon on a business day, they can expect a response on the same day. If the patient submits their request on a weekend or business day afternoon, they can expect a response by the end of the next business day.
Your insurance may fully cover an E-Visit. You may verify whether you have coverage for E-Visits by calling your insurance company and asking if the following billing code is covered: 99421. If your insurance does not cover a symptom-specific E-Visit, you will be charged $30.
You will not be charged for the E-Visit if the Sparrow provider determines that an E-Visit is inappropriate for your condition. You will be directed to schedule an In-Person or Video Visit instead.
No, a Sparrow provider will send you a written treatment plan via your MySparrow patient portal.
A written treatment plan is a unique message sent from a Sparrow provider to your MySparrow patient portal. A written treatment plan may include:
- Advice on how to treat your common, non-urgent health condition at home
- Prescriptions (as needed)
- Recommendations to avoid public settings like work or school (as needed)
- Suggestions for over-the-counter medications (as needed)
You will receive a prescription if the Sparrow provider finds that it is medically necessary. Sometimes, it may be suggested that you take a medication that does not need to be prescribed.
You will select which pharmacy you would like your prescription to be sent to when completing the E-Visit.