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E-Visits

The Convenience of an E-Visit

An E-Visit is a convenient way to contact a Sparrow provider for common, non-urgent medical conditions. Symptom-Specific E-Visits are for acute-care conditions that require medical decision-making by a provider. E-Visits are similar to the types of visits you would see in an urgent care or primary care office. Our providers will review the E-Visit submission and send a treatment plan, via the MySparrow patient portal messaging system.

E-Visit Patient Instructions Using a Computer

To learn more about how to submit an E-Visit through MySparrow using a desktop computer, download the helpful PDF guide.

E-Visit Patient Instructions Using a Smartphone

To learn more about how to submit an E-Visit through MySparrow using a smartphone, download the helpful PDF guide.

E-Visit Frequently Asked Questions

When and why would a patient use an E-Visit?

E-Visits are available for a wide range of symptoms, conditions and medical questions. The examples below indicate some but not all uses for E-Visits:

Questions or medical advice for a primary care physician, nurse practitioner or physician assistant (non-urgent)

Questions or consultation with a specialist

Maintenance appointments for chronic conditions (as directed by your provider)

Minor acute conditions including:

  • Cough, flu, or COVID-19 like symptoms
  • Sinus issues
  • Red-eye
  • Diarrhea
  • Insect bites and stings
  • Head lice
  • Rash
  • Painful urination
  • Vaginal discharge or irritation
Who can submit an E-Visit?

E-Visits are available for all established patients with a MySparrow portal account. For patients under the age of 18, the E-Visit must be submitted by a parent or guardian with proxy access to the patient's MySparrow portal account.

What is the expected response time for an E-Visit?

A provider's response time goal for an E-Visit is typically two business days.

When are E-Visit services available?

The patient may request an E-Visit anytime. Providers typically respond within regular business hours.

Are medications prescribed during an E-Visit?

A provider can prescribe medications if it is medically necessary.

Where will the patient's prescription be sent?

The patient will select which pharmacy they would like their prescription to be sent to when completing eCheck-in.

How does a patient request an E-Visit?
  1. The patient will log into their patient portal account at: MyChart.sparrow.org
  2. Select Menu
  3. Select the Ask a Question option under Communication
  4. Select Question or medical advice with a physician (E-Visit)
  5. The patient will answer a few short questions about their health and complete eCheck-in
  6. The patient will receive a written response from a Sparrow Provider via their MySparrow patient portal
How much does an E-Visit cost?

Health insurance may fully cover an E-Visit. Patients are encouraged to verify if an E-Visit is covered under their plan by calling their insurance company and asking if the following billing codes are covered: 99421, 99422, 99423.  If their insurance does not cover an E-Visit, they will be charged $30-$80 based on the time a provider spends on the E-Visit.

Will a patient be charged if they are not able to be treated by an E-Visit?

The patient will not be charged for the E-Visit if the Sparrow provider determines that an E-Visit is inappropriate for their condition. The patient will be directed to schedule an in-person, video or telephone visit instead.

Will a caregiver need to call the patient when the patient submits an E-Visit?

No, a Sparrow provider will send the patient a written treatment plan via their MySparrow patient portal.

What is a written treatment plan?

A written treatment plan is a unique message sent from a Sparrow provider to a patient through the MySparrow portal. A written treatment plan may include:

  • Advice on how to treat the patient's common, non-urgent health condition at home
  • Prescriptions or suggestions for over-the-counter medications (as needed)
  • A written response to a patient's question
  • Recommendations to avoid public settings like work or school (as needed)