‘Condition Help’ rapid response system enhances safety

Published: March 17, 2014

To continue Sparrow's commitment of keeping our Patients safe, we have launched a new family activated rapid response system, Condition Help.

The system is to be used if loved ones notice a sudden change in a Patient's condition and the health care team has not recognized their concern.

"Sparrow is committed to providing Patients and their families with the very best care," said Toni Beymer, Sparrow's Director of Critical Care. "While our Caregivers are among some of the best in the world, we encourage families and Patients to use Condition Help if there is a sudden or drastic change in condition which would require immediate attention."

To activate the system, users simply dial 1.2.3 from any Sparrow phone. The operator will immediately activate a team of medical professionals who will arrive in the room to assess the situation.

"We want our Patients to know we will provide any option necessary to ensure their needs are being met," Beymer said. "Sparrow's top priority is Patient safety and this program will help to renew our commitment to being a national leader in quality and Patient experience."

The program also fosters communication between Patients and their families to ensure they are receiving the best possible care.