What is MySparrow?

MySparrow: Innovating Technology

MySparrow is an internet-based service that allows patients to view portions of their electronic medical record (EMR) where Sparrow documents your health information. Patient lab results, appointment information, medications, immunizations, and more is available online through MySparrow. Patient medical information can be securely accessed through any internet enabled device and via mobile app for most handheld devices.

MySparrow also provides new, convenient methods of communication with your doctor’s office.  Renew prescriptions, launch a video visit, send messages, and schedule appointments—all online. Your Sparrow caregivers can tell you in more detail about the benefits of MySparrow.

PDFFor more information, please view our Take Control of Your Healthcare with MySparrow handout (PDF)

COVID-19 Vaccination Information

  • Sparrow is administering the COVID-19 vaccine by appointment only.
  • Complete the COVID-19 Vaccine (First Dose) scheduling form through your MySparrow account.
  • If the form is not visible, all available appointments are full. Please continue to check back on a regular basis. We will add more appointments as more vaccines become available.
  • For instructions and the latest information, visit Sparrow.org/Vaccine

COVID-19 Test Results

You will be notified by email when your lab results are ready. Login through MySparrow to view them. If you don’t have a MySparrow account, one will be created at the time of collection.

MySparrow Features

  • Review your medications, immunizations, allergies, and medical history.
  • Receive test results online—no waiting for a phone call or letter.
  • Communicate with your physician, just like sending an e-mail.
  • Request prescription renewals for your medications online.
  • Schedule, reschedule, or cancel appointments directly online.
  • Launch a scheduled and on-demand video visit. 
  • View visit instructions for upcoming appointments.
  • Complete appointment related questions ahead of a visit to save time in-clinic.
  • Review information and discharge instructions from previous visits.
  • Review billing statements, insurance, and receive paperless statements online.
  • Download a physical copy of your medical information to take anywhere you go.
  • Submit requests directly online for more detailed reports about past visits.
  • Connect family member’s medical information under one account with Proxy Access.
  • Get notified about new information when it arrives in your MySparrow account.
  • MySparrow is safe from unauthorized access with strict password requirements and medical information delivered through a secure encrypted connection.

How to Get Started

Getting started is simple! Click here to sign up, ask your Sparrow physician, or call 1.800.Sparrow to learn more about activating a MySparrow account today!

MySparrow Mobile App

After registering for MySparrow with your doctor’s office, download the “MyChart” app from your device’s app store and select Sparrow as your health system to access MySparrow anytime, anywhere.

App Store

Google Play

MySparrow Frequently Asked Questions (FAQs)

What is MySparrow?

MySparrow offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MySparrow, you can use the Internet to:

  • Request medical appointments
  • View your health summary from the MySparrow electronic health record
  • View test results
  • Request prescription renewals
  • Access trusted health information resources
  • Communicate electronically and securely with your medical care team
Is there a fee to use MySparrow?

No, MySparrow is a free service offered to our patients.

How do I sign up?

If you have received an activation code

Patients who have recently visited a Sparrow facility can use the MySparrow activation code provided on their after-visit summary. This code will enable you to log in and create your own username and password. If you were not issued an activation code, but have visited a Sparrow facility recently, you may contact the clinic to get one e-mailed to you.

If you have not received an activation code

Patients who have not been seen at a Sparrow facility recently and are over 18 years of age can follow the detailed steps below. If you are under 18 years of age, please call the HIM department at 517.364.2276.

  1. In your Internet browser, go to https://mychart.sparrow.org.
  2. Click on the Sign Up Now button on the right side of the screen.
  3. Click on the Sign Up Online button on the right side of the screen.
  4. Fill out all the required fields on the screen, complete the CAPTCHA, and click Submit.
  5. Create a MySparrow username.
  • Your username needs to be at least 5 characters long, but not more than 20.
  • Your username cannot be changed, so think of one that is secure and easy to remember.
  • Your username is not case-sensitive.Create a MySparrow password and select Next.
  1. Your password must be different than your MySparrow username.
  • Your password needs to be at least 6 characters long, but not more than 20.
  • Your password must contain at least one letter and at least one number.
  • Your password IS case sensitive.
  • You can change your password at any time.
  1. Enter your e-mail address. You will receive an e-mail notification from donotreply@sparrow.org when new information is available in your MySparrow account. Please add this email to your address book or safe sender list so your notices aren't marked as junk mail.

 

Who do I contact if I have further questions?

You may call our Sparrow Help Desk at 517.364-4357.

When can I see my test results in MySparrow?

Your test results are released to your MySparrow account after your physician has reviewed them and/or the results have been finalized. To serve you better, Sparrow is now displaying most laboratory test results in MySparrow as soon as they have been finalized. Imaging (i.e. CAT Scan, Mammography, MRI, X-Ray, etc.) and Pathology results are displayed in MySparrow 3 business days after they are finalized and will include a narrative report, not actual images. While Sparrow caregivers check results frequently, you could see new results before your provider has seen them. Please be assured that your provider's office will reach back to you within a few days about the test results if any additional tests or treatments are required before you next visit.

Why are certain test results not shared electronically via MySparrow?

Sparrow’s Physician Advisory Board determines which types of test results can be automatically shared through MySparrow. Further, tests of a very sensitive nature are not released intentionally to MySparrow. If you believe that a test is missing from MySparrow, please send us an IT-Customer Service question about this exam for more information.

If some of my health information on MySparrow is not correct, what should I do?

Your MySparrow information comes directly from your electronic medical record documented here at Sparrow. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

If your primary physician does not practice with Sparrow, please bring a copy of your most recent health information to your next visit to update any inaccurate information.

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MySparrow should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
 

How can I share my medical information with a non-Sparrow physician?

You can share certain elements of your medical record with a non-Sparrow provider by requesting a unique one time Share Everywhere code.  To request a code for your physician, login to your MySparrow account and click on the “Share Everywhere” activity in your menu. 

Once you generate a unique code, share this with your physician who can access your record by navigating to https://shareeverywhere.epic.com.

Can I view a family member's health record in MySparrow?

Yes. This is called Proxy access and allows a parent (or guardian) to log into their personal MySparrow account, and then connect to information regarding their family member. Complete a Proxy Consent Form in office or submit online (Health > Request Family Access), to request access for another adult to access this convenient service. If you need access to a minor or adolescent’s record, please contact your office directly for more information.

Can I ask questions regarding a family member from my MySparrow account?

MySparrow offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one MySparrow account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MySparrow account.

I forgot my password. What should I do?

You may contact our Sparrow Help Desk at 517.364.4357 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact our iSparrow Help Desk team at 517.364.4357 to gain access to your MySparrow account, or patients over the age of 18 can also submit an Online Request Here.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MySparrow and from the top menu, go to the Settings section and select the appropriate option. (e.g. Update Demographics, Security Settings)

How is MySparrow secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MySparrow messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

MySparrow is owned and operated by Sparrow and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MySparrow.

I was logged out of MySparrow, what happened?

We aim to protect your privacy and security of your information. While logged into MySparrow, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MySparrow. We recommend that you log out of your MySparrow session if you need to leave your computer for even a short period of time.

What do I need to use MySparrow?

You need access to a computer connected to the Internet and an up-to-date browser (such as Google Chrome).

My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. Patients over the age of 18 can submit an Online Request Here. If you still have problems you can call our Sparrow Help Desk at 517.364.4357.