MySparrow On-Demand Video Visits Available Now
Sparrow Health System now offers On-Demand Video Visits with Sparrow providers for non-emergent conditions. In order to participate in an On-Demand Video Visit, you’ll need a MySparrow account. If you are using a smartphone or tablet, you will need to download the MySparrow application on your device (see below). If you don’t have a MySparrow account, you may sign up anytime by visiting Sparrow.org/MySparrow and registering as a new user. On-Demand Video Visits are available 24/7, except for being closed on most major holidays.
MySparrow On-Demand Video Visit Help
Below is a tutorial video and helpful documents that can assist you in setting up and completing your On-Demand Video Visit with the next available provider:
On-Demand Video Visit Frequently Asked Questions
For common ailments like earaches, coughs, fevers, allergies, insect bites, rashes and infections, you can get the same prompt treatment you would find at a Sparrow Urgent Care or Walk-In Care location without leaving your living room. Please note that narcotic medications are not prescribed through the On-Demand platform.
Typically, the wait time for an On-Demand Video Visit ranges between 15 to 20 minutes. Please note that if you log in between 8 p.m. and 8 a.m., you may experience a longer wait time.
On-Demand Video Visits are available 24 hours a day, 7 days a week, except for being closed on most major holidays.
A provider can prescribe medications if it is medically necessary. Please note that narcotic medications are not prescribed through the On-Demand platform.
You will select which pharmacy you would like your prescription sent to when completing eCheck-in.
- Log into your patient portal account at: MyChart.sparrow.org
- Select Menu
- Select On-Demand Video Visit
- Confirm you are currently in the State of Michigan
- Select what brings you in today
- Select to put yourself in line with the next available provider
- Describe the most important thing to be addressed in the visit
- Complete eCheck-in
- Join the video visit and be seen by the next available provider
*Note: Any browser other than Internet Explorer or Safari should work to connect for a Video Visit. Though, Google Chrome typically works best!
Most insurances cover On-Demand Video Visits; if you do not have insurance or your insurance does not cover this service, the cost of an On-Demand Video Visit is comparable to an In-Person Visit.
You will not be charged for the Video Visit if the provider determines that you need to be transferred to another form of care, such as an Urgent Care or ED.