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MySparrow On-Demand Video Visits

MySparrow On-Demand Video Visits Available Now

Sparrow Health System now offers On-Demand Video Visits with Sparrow providers for non-emergent conditions. In order to participate in an On-Demand Video Visit, you’ll need a MySparrow account. If you are using a smartphone or tablet, you will need to download the MySparrow application on your device (see below). If you don’t have a MySparrow account, you may sign up anytime by visiting and registering as a new user. On-Demand Video Visits are available 24/7, except for being closed on most major holidays.

Starting a MySparrow On-Demand Video Visit

To start a MySparrow On-Demand Video Visit, please visit

Video Visit Smartphone or Tablet Users

You will need to have the MyChart application in order to access your video visit. Download the appropriate application based on your device from the links below:

MySparrow On-Demand Video Visit Help

Below is a tutorial video and helpful documents that can assist you in setting up and completing your On-Demand Video Visit with the next available provider:

On-Demand Video Visit Frequently Asked Questions

When and why would you use an On-Demand Video Visit?

For common ailments like earaches, coughs, fevers, allergies, insect bites, rashes and infections, you can get the same prompt treatment you would find at a Sparrow Urgent Care or Walk-In Care location without leaving your living room. Please note that narcotic medications are not prescribed through the On-Demand platform.

Who can start an On-Demand Video Visit?

On-Demand Video Visits are available for anyone who has a MySparrow account and is currently in the State of Michigan at the time of their visit.

What is the expected wait time for an On-Demand Video Visit?

Typically, the wait time for an On-Demand Video Visit ranges between 15 to 20 minutes. Please note that if you log in between 8 p.m. and 8 a.m., you may experience a longer wait time.

When are On-Demand Video Visits available?

On-Demand Video Visits are available 24 hours a day, 7 days a week, except for being closed on most major holidays.

Are medications prescribed during an On-Demand Video Visit?

A provider can prescribe medications if it is medically necessary. Please note that narcotic medications are not prescribed through the On-Demand platform.

Where will your prescription be sent?

You will select which pharmacy you would like your prescription sent to when completing eCheck-in.

How do you request an On-Demand Video Visit?
  1. Log into your patient portal account at:
  2. Select Menu
  3. Select On-Demand Video Visit
  4. Confirm you are currently in the State of Michigan
  5. Select what brings you in today
  6. Select to put yourself in line with the next available provider
  7. Describe the most important thing to be addressed in the visit
  8. Complete eCheck-in
  9. Join the video visit and be seen by the next available provider

*Note: Any browser other than Internet Explorer or Safari should work to connect for a Video Visit. Though, Google Chrome typically works best!

How much does an On-Demand Video Visit cost?

Most insurances cover On-Demand Video Visits; if you do not have insurance or your insurance does not cover this service, the cost of an On-Demand Video Visit is comparable to an In-Person Visit.

Will you be charged if you cannot be treated by an On-Demand Video Visit?

You will not be charged for the Video Visit if the provider determines that you need to be transferred to another form of care, such as an Urgent Care or ED.